Wireless
Broadband Internet Service| Wireless
Broadband Internet Service |
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1.
How does wireless compare to a Dial-Up Connection? 1)
How does wireless compare to a Dial-Up Connection? Although sold as a
56k connection, a 56k dial-up connection operates at a maximum speed of
53k; and this speed is only achieved under the best of conditions. The
average dial-up connection has an effective speed of less than 40k. Airolink's
Residential
plan will have an effective speed of fifteen times that of a
dial-up connection. And, if you are using a second telephone line for
your internet connection, the cost of our basic connection will most
probably be less than what you are paying for just the phone line, not
even considering what you pay to your dial-up provider. 2)
How does wireless compare to cable? In a cable environment, each customer is statically allocated a percentage of the cable's potential. Because of this necessary allocation, subscribers are unable to share the full potential of available bandwidth even when it's available. In a wireless environment, this allocation is dynamic, thus allowing the customer to use all available bandwidth, right up to their selected level of connection. 3)
How does wireless compare to DSL service. Although comparable
in its ability for high speed connections, DSL service is distance
sensitive. It is often referred to as "last mile technology"
because it generally does not work beyond 18,000 feet. The further you
are from the switching station of the telephone company, the slower the
data rate. DSL is only available in locations where the proper wire and
transfer station infrastructure has been installed. DSL can take 4-6
weeks to provision. Airolink
offers faster speeds than DSL and can be installed the same day you
order service. Our typical install fees are lower than the setup fees
associated with a DSL setup. 4)
How does a wireless connection work?
Airolink uses 2 way radio
signals to reach your location. We use an antenna mounted to the
exterior of the building. This wireless signal is then fed into a
wireless Ethernet bridge via a short cable. A Category 5 network
cable is then run to the computer or router. 5)
Where can I get service? Airolink's service area is increasing all the time. Please check the coverage section of our web page for areas we currently cover, and new areas we'll be servicing soon. 6)
What if I am just outside the area of coverage? Airolink
may be able to connect you outside of the coverage
area using enhanced equipment. It is necessary to have line of site to our repeaters/towers. Check our coverage section of the site for more details. Please contact
us for more information on coverage. 7)
What kind of equipment do I need for service? Airolink
will
provide you with all the equipment needed to connect to our
service. A free site survey is required to make sure you have ample
signal for a connection. We will then install an antenna on the side of
your building, typically a 12 inch square flat panel. A network cable is
then run into your building to your computer or router. We install an
Wireless Ethernet Bridge to connect you to our network. Your computer
must have an available Ethernet port. If your computer does not
have a network card, one may be purchased from us for an additional fee,
or purchased at any retailer. A cable/DSL router is not required
for all connections, but is highly recommended. Please contact
us for more information on the installation. 8)
How much will the equipment cost? There will be an
initial fee when you sign up for Airolink, which is a one-time rental/installation fee for the equipment
provided by Airolink during the course of service. A typical installation will
cost $99.00. If you are not happy with Airolink service, you can return
your hardware within 30 days of installation and we will refund your
rental/installation fee. Additional fees may be charged if more antenna
equipment is required.
Please contact us for more information. 9)
What are your technical support hours? Our technical
support staff is available 7 days a week at 680-LINK (5465). You can
contact us from 9am to 5pm weekdays. If we are unavailable, we will
contact you as soon as possible. Please make sure to
leave name, phone number, and a detailed message so we can help you as best as
possible. 10)
Do I need a dial-up account? No a dial up account
is not necessary, because Airolink becomes your internet service provider. 11)
Do you offer services for my home and office? Yes. Airolink
offers enhanced services for the typical Internet user. Airolink
can host your web pages, your critical network applications and your
e-mail. We can set up, and host your domain name as well. 12)
How secure is wireless? Our service uses encryption technology not used in dial-up, cable or DSL connections. Other security measures are confidential. 13)
Do cordless phones interfere with my connection? Our service uses
radio frequencies in the 2.4Ghz range, and as such 2.4Ghz cordless
phones may disrupt a wireless internet connection. We recommend that Airolink
customers not use 2.4Ghz telephones. If you have any
further question or comments please feel free to contact us. |